How do I resolve a “WaveShaper communication error” in WaveManager?
WaveShapers require a warm-up time of 10 minutes following start-up in order to meet all specifications.
During this warm-up phase, communication to the WaveShaper may be affected. WaveManager commands sent to the instrument may return a error message which says “WaveShaper communication error (please check connection)”.
To resolve this, please wait until the warm-up period has been completed, restart WaveManager and communication to the instrument will be established.
If after the required warm-up time, communication errors still occur then please contact the Optical Instrumentation Group using the email address firstname.lastname@example.org.